Just received this e-mail from my former journalism tutor Tim Lenton.
When I was in Amsterdam airport last week and had just been overbooked on a flight by KLM (61 booked, 50 seats) despite checking in in good time, I got quite angry and told them I would e-mail everyone on my list telling them not to fly KLM. As I don’t wish to appear to have been lying, I am now doing this.
Do not fly KLM. It is very stressful. Preferably, don’t fly at all.
Naturally, I have e-mailed KLM explaining I will not fly with them in future… I await their reply with interest.